Privacy Policy

We have always placed the utmost importance on protecting our customers' data. At no point in the past has this data been sold or shared. We are committed to maintaining these best practices and going even further.

In accordance with the legal and regulatory provisions in force at the date of writing, and in particular Law No. 78-17 of 16 January 1978 "Informatique et Libertés" and the General Data Protection Regulation, this charter sets out your rights and remedies as well as everything you need to know about the collection, processing and purpose of use of your personal data at MacraSpirit.

1) Collection of personal data:

When registering your orders on the website https://www.macraspirit.com , hereinafter referred to as "the Site", the Internet & E-commerce company is required to register personal data concerning its customers.

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2) Purposes of data collection:

Our aim is to ensure that all data collected is gathered only because it is useful and necessary for the purpose for which it is collected. Optional data may be requested, but it is in no way mandatory and is used solely to personalize or improve our relationship with our customers. Here are the different reasons for collecting your data:

Managing your orders

- To manage your orders, both pre-sales and after-sales, and to contact you by email in order to best ensure our service and to notify you.

- Comply with our legal and regulatory obligations such as the registration of purchase orders and the issuing of invoices which must be kept for 10 years.

Sales and Marketing Management

- To develop commercial statistics, to conduct market and behavioral studies in order, for example, to anticipate our purchases.

- Create and manage prospect files.

- To combat payment fraud under the conditions defined below,

- To propose a suitable loyalty policy, targeted promotional actions for individuals and/or professionals

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3) Combating fraud

To combat payment fraud or to manage any potential claims, the Company may also retain information related to credit card or PayPal transactions. However, we never have access to your credit card number, expiry date, or security code; therefore, we do not store this information. Furthermore, we have implemented a multi-criteria system that uses alerts based on typical order profiles. This may lead us to request certain supporting documents (ID card, passport, proof of address, etc.) to validate your order. The data collected will not be retained after verification. We may temporarily block an order during manual validation while we perform transaction security checks (3D Secure guarantee), review supporting documents, and sometimes contact the customer. The order is then confirmed as soon as possible.

4) Recipients of the collected data

Only our company and external companies with which we have contractual relationships for the management of your order have access to the personal data you provide to us.

The external companies that will have access to your personal data for the purpose of processing your orders are:

As required by law, we ensure that all our external service providers comply with European regulations on the protection of personal data. The Company undertakes not to commercially sell the data it collects about you on its website and to store this data only at the European level or, at a minimum, with foreign providers that guarantee compliance with applicable legislation. Furthermore, it is important to note that any processing based on consent given before its withdrawal is lawful. The Company undertakes to request guarantees from its service providers and any other subcontractors and reserves the right to audit them.

5) Retention period for personal data

The date taken into account to define the retention period of the personal data we collect is that of the last transaction you made on our site.

In this context, we commit to removing these as soon as:

- You will have asked us to remove them from our databases,

- you will have requested to unsubscribe from one or more of our newsletters.

6) Security

We inform you that we take all necessary precautions to preserve the security of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties:

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7) Cookie Policy

When you browse our website https://www.macraspirit.com and perform certain actions, we place small text files in alphanumeric format, more commonly known as "cookies," in your browser. These small files allow us to remember certain actions you have taken and keep them in your memory for your convenience (e.g., sorting products by date added, price range, etc.). Technically, a cookie is linked to a browser on the device (computer, tablet, smartphone) where it was placed. It is neither spyware nor a virus; it simply allows us to remember a choice or to transfer certain information from one page to another on the same website (e.g., knowing if you are logged into your account, transferring your account number to your shopping cart to retrieve an existing order, etc.). Since the use of our own or third-party cookies is not necessary for the website to function, we require your consent. Those that are necessary for its operation will be installed automatically. Please note that you can consent to or refuse the use of cookies at any time by adjusting your browser settings accordingly. For instructions, please refer to your browser's user guide. In accordance with current regulations, the cookies we use have a maximum lifespan of 12 months. On our website, we use cookies to:

- Remember your sorting options for products (product pages, favorites page, shopping cart, etc...)

Regarding cookies issued by third parties while browsing our website, some services may also store cookies, such as those used by major social networks (Facebook, Pinterest, etc.). As the use of these cookies is subject to the privacy policies of these third parties, they are responsible for their use. We would also like to inform you that we use Google Analytics, a free website analytics service used by over 10 million websites worldwide, which will also store a cookie on your browser.

8) Consent

When you place an order and choose to provide your personal data on the website, you expressly consent to its collection and use in accordance with this Privacy Policy and applicable law. Similarly, you give your consent when you register on the website as a prospective customer on our newsletter signup page and when you contact us directly or via the website's "contact" form, enabling us to respond to you.

9) Right of access, rectification and portability

In accordance with EU Regulation 2016/679, you have the right to access, rectify, query, and port your personal data, and where applicable, to object to its processing. This right can be exercised by contacting us in writing by any means convenient to you, including email at: macraspirit@gmail.com

Your application must be accompanied by proof of your identity (copy of your identity card, passport, etc.). This will not be kept.

You can also manage your subscriptions to our newsletters directly on the website or request to be removed from our mailing lists from the "contact" tab.

10) Charter update

This charter may be modified at any time to reflect changes in our business and processes and to remain compliant with regulatory developments. The Company will retain all versions as they evolve.

Last updated: July 2022